SwiftStart launched Fomin during the height of the pandemic. The brand is now expanding its product lines after tripling revenue.

amazon message center
Share on

    In a hurry? Save this article as a PDF.

    Download PDF

    Amazon Message Center: How to Check Amazon Messages?

    Amazon has introduced a system that allows merchants and customers to communicate directly, known as the Amazon message center.

    amazon SOP library

    Highlights

    1. Amazon Message Center facilitates two-way communication between online sellers and buyers.
    2. Sellers must understand Amazon's response metrics and maintain prompt replies to maintain good performance.
    3. The Message Center can be accessed through the Amazon account, where customers can view messages.
    4. Sellers can enable the Message Center by activating it in their settings.
    5. Use the pro tip for using the Amazon messaging service effectively.

    Why We Wrote This?

    We wrote this content so sellers understand that the Amazon Message Center is vital for effective communication between buyers and sellers. This service lets customers contact sellers regarding orders using Amazon's eCommerce platform. Sellers have to report customer queries to maintain their account reputation.

    Get a Free

    Amazon Account Audit

    Our team will diagnose your Amazon account and build a 100% customized, 30-point growth plan.

    WANT IT

    Therefore, in this guide, we’ve discussed what Amazon message center is, how to access and enable it, and the guidelines and strategies for using Amazon Messages.

    What is Amazon Message Center?

    Connecting with your customers is important if you're a seller aiming to provide top-notch products and a great customer experience. Amazon's buyer-seller messaging service allows a two-way conversation between online sellers and their buyers.

    This system is helpful when addressing customer queries or handling issues related to product quality or orders. Sellers can use it to thank buyers for their purchases and ask for feedback through product reviews.

    amazon SOP library

    Remember that Amazon keeps track of your response metrics when you use this system. Take some time to understand how these metrics are calculated so that you can maintain prompt responses. If you can’t check messages on Amazon or respond to them, you can disable the messaging system.

    However, this will only deactivate the service for future purchases. You will still receive notifications from buyers who have previously purchased from you.

    How to Access the Message Center Amazon?

    For Customers

    1. Log in to your Amazon account.
    2. Select 'Your Account' from the dropdown menu in the top right corner.
    3. Click 'Message Center' in the 'Email, messages, and ads' section.
    4. Here, you can view all your messages and important notifications about your orders, shipping, payments, and more.

    For Sellers

    1. On the Seller Central dashboard, locate the 'Orders' tab and select 'Manage Orders’.
    2. From the list of orders, choose the specific order for which you need to contact the buyer.
    3. Click on the buyer's name in the 'Contact Buyer' section.
    4. You can text the buyer through your Seller Central account or by copying their encrypted email address and using another email service to send the message.

    How to Enable the Amazon Message Center?

    amazon messaging center

    To enable the messaging center Amazon, you must first activate the service in your settings. Follow these steps to enable it:

    1. Go to the Settings menu in Seller Central.
    2. Click on "Notification Preferences".
    3. In the "Messaging" section, click on "Edit".
    4. Select the check box next to "Buyer Messages".
    5. Insert the e-mail where you want to receive customer messages.
    6. Finally, click "Save" to enable the Message Center and set up the email notification for customer messages.

    Once you've completed these steps, you can access the Amazon Message Center and communicate with your customers efficiently.

    Do you want to shift your business but don’t know how to cancel Amazon Seller Central account? Read our expert guide on this.

    What are the Guidelines for Using the Amazon Message Center?

    Before you start using the Amazon Message Center on the app, it's important to familiarize yourself with the guidelines. These guidelines outline what is acceptable and what is not for regular and proactive messages.

    Build a Profitable Business On Amazon

    Download our Amazon Seller Guide Now!

    You can generally include messages necessary to fulfill an order or respond to a customer's query. For example, you can reply to customers asking about product dimensions or inform them of any delay or stock availability issues.

    Proactive messages can be sent within 30 days after an order is completed. Some reasons you may send proactive messages include sending an invoice, coordinating delivery for large items, requesting an honest review, or confirming custom product details.

    When composing proactive messages, there are certain things you should avoid, including:

    1. Attachments other than instructions, invoices, or warranties.
    2. Logos that contain links to external websites.
    3. Links that are optional for completing the order.
    4. Tracking pixels.
    5. Images unrelated to the order.
    6. Contact information like phone numbers or external emails.
    7. Any sensitive information.
    8. Requests for customers to opt out of receiving messages.

    Failure to comply with the guidelines can suspend your privileges or your Amazon seller account.

    Note: If your Amazon seller account is suspended then read our step-by-step guide on how to reinstate Amazon seller account and get your account back in a jiffy.

    Pro Tips for Utilizing the Amazon Buyer-Seller Messaging Service

    1. Handle Customer Complaints
    • Stay calm and composed when dealing with dissatisfied customers.
    • Acknowledge and understand the issue thoroughly by initiating a conversation and gathering relevant information.
    • Offer a suitable solution to address the problem. Remember, excellent customer service is crucial for business success.
    1. Use Message Filters
    • Utilize the message filtering feature to categorize customer messages into different sections.
    • Assign messages to relevant team members to streamline communication and ensure prompt responses.
    • Prioritize queries based on urgency, focusing on timely responses for shipping/payment-related concerns.
    1. Always Respond Promptly
    • Try to provide immediate replies to customer queries whenever possible.
    • Quick responses build trust and demonstrate a commitment to customer satisfaction.

    Subscribe to Our

    Newsletter & Podcast

    1. Participate Actively
    • Proactively engage with customers, understanding their requirements and needs.
    • Follow up when necessary and establish a good rapport with customers.
    • Try to enhance their buying experience and prioritize customer satisfaction.

    Summary

    In this post, we’ve covered the Amazon message center and how to check your Amazon. You can immediately establish relationships with your consumers by learning where to access Amazon's message center. Always read customer messages, reply promptly, and treat problems professionally. You can increase revenue and develop a devoted clientele by strategically utilizing buyer-seller communications.

    Become A Part of The SwiftStart Community

    SwiftStart can help optimize your Amazon listings and supercharge your sales in a jiffy. Swift offers FREE 1 ASIN report (Amazon PPC audit), affordable Image stacking, A+ recharge, SEO Listing, and PPC services to enhance your product listing, visibility, and sales. Moreover, our Amazon Catalogue Course will help you become an experienced Amazon seller.

    free amazon listing audit

    Also, if you want to streamline your brand's operations without hiring an agency, our 450+ Amazon SOPs Library is your solution. So, don't miss out on the opportunity. Contact us today and take the first step toward elevating your Amazon brand's CRO.

    Join our social footprint for more Amazon insights and growth hacks. Become a part of our Facebook Amz Mastermind community and subscribe to our popular Amazon newsletter to stay updated with the latest Amazon news, tips, and growth hacks.

    FAQs

    Where Is Amazon Message Center?

    The Amazon Messaging Center can be accessed directly from the main Seller Central dashboard.

    Download PDF
    GET STARTED

    Recent Posts

    Join Mastermind

    We crafted the SwiftStart community for individuals and companies like yours that are eager to grow and hungry to learn. Get access to this exclusive community.
    JOIN GROUP
    Get a Free

    Amazon Account audit

    Our team will diagnose your Amazon account and build a 100% customized, 30-point growth plan.
    WANT IT

    Build a Profitable Business On Amazon

    Download our Amazon Seller Guide Now!

    Hand-picked related articles

    Amazon Growth How Social Media Marketing Helps Drive Traffic to Amazon

    Social media marketing is a powerful tool for brands to reach consumers in today’s virtual age, combined with other forms of marketing, it can produce extraordinary results.

    Download PDF
    Amazon Growth 5 Proven Amazon FBA Tips for Sellers to Boost Sales | SwiftStart

    Attention all Amazon FBA sellers! With the rapid growth of Amazon's marketplace over the past decade, it has become increasingly important for brands and businesses to optimize their strategies to succeed online. Third-party sellers now have an ever-expanding opportunity to make their products stand out and capitalize on Amazon's vast reach. However, with increased competition, […]

    Download PDF
    Amazon Growth How to Remove Inventory from Amazon in 2024 | SwiftStart

    Are you planning to remove inventory from Amazon? If so, you must familiarize yourself with all the processes and requirements. Amazon FBA (Fulfillment by Amazon) is a great way to scale your business, but it also comes with certain costs, such as monthly fees and long-term storage fees. To save on these costs, you may […]

    Download PDF
    Amazon Growth How to Sell on Amazon Without Inventory | Step by Step Guide 2024

    Are you looking for ways to make extra income and achieve financial stability without existing capital? Setting up an Amazon business can be a great way to do this. Although it initially seems intimidating, especially for beginners, Amazon has made it possible to become a seller without investing too much money. In this comprehensive guide, […]

    Download PDF
    Amazon Growth 12 Best Amazon Black Friday Seller Tips to Boost Sales

    Are you ready for the biggest shopping extravaganza of the year? With Black Friday just around the corner, Amazon sellers are gearing up for a sales bonanza like never before. However, if your Amazon store isn't fully prepared for this upcoming November holiday sale, you may miss a substantial revenue stream. Now you might be […]

    Download PDF
    Amazon Growth Transitioning from 1P (Vendor Seller) to 3P (Seller Central) with Amazon: Everything You Need to Know

    Complex vendor negotiations, lower control over products, higher costs, and tight pricing algorithms have caused several brands to question the 1P Vendor Model. Such a situation poses a serious question:  Could transitioning from the 1P (Vendor Central) to 3P (Seller Central) be the solution for businesses? The move to Seller Central could be for you […]

    Download PDF
    Amazon Growth A Complete Guide to Manage Returns on Amazon: Prevention, Processes, & Customer Service

    Selling on Amazon can be a lucrative business venture, but it is not without its share of challenges. One particularly difficult issue that Amazon sellers like you face is managing returns. In this comprehensive guide, we will talk about returns, preventive measures you can take to reduce the number of returns you receive, and the […]

    Download PDF
    Amazon Growth Why You Should Choose A Full-Service Amazon Strategy?

    Retail brands that operate on the brick-and-mortar model typically have a disadvantage when it comes to managing their Amazon marketplace strategy. Outsourcing to a number of agencies is an effective way for brands to have their needs met without the need or expense associated with hiring full-time employees. But this can have unwanted repercussions for […]

    Download PDF
    Amazon Growth Top 4 Mistakes You Should Avoid on Amazon for Your Brand Success

    Amazon is a powerful sales channel that you can't afford to ignore if you want to grow your brand. There are several things you must know before diving into this venture, especially if you're new. However, there are some mistakes that many brands make on Amazon that can hurt their business.  In this post, we'll […]

    Download PDF
    Amazon Growth What Is Amazon Attribution and How Does It Work | SwiftStart

    Amazon is one of the world's largest and most successful eCommerce platforms, with millions of products sold daily. As a result, competition among Amazon sellers is fierce, and many use off-channel traffic sources such as paid search, social media, and email marketing to drive traffic to their product listings. However, until recently, there was no […]

    Download PDF
    1 2 3 5
    Get Started TodayCommunityWhy My Brand

    Subscribe

    Newsletter & Podcast

    © SwiftStart LLC.
    Close

    Build a Profitable Business on Amazon

    Download Our Amazon Seller Guide Now!

    linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram