SwiftStart launched Fomin during the height of the pandemic. The brand is now expanding its product lines after tripling revenue.
Amazon has introduced a system that allows merchants and customers to communicate directly, known as the Amazon message center.
We wrote this content so sellers understand that the Amazon Message Center is vital for effective communication between buyers and sellers. This service lets customers contact sellers regarding orders using Amazon's eCommerce platform. Sellers have to report customer queries to maintain their account reputation.
Our team will diagnose your Amazon account and build a 100% customized, 30-point growth plan.
WANT ITTherefore, in this guide, we’ve discussed what Amazon message center is, how to access and enable it, and the guidelines and strategies for using Amazon Messages.
Connecting with your customers is important if you're a seller aiming to provide top-notch products and a great customer experience. Amazon's buyer-seller messaging service allows a two-way conversation between online sellers and their buyers.
This system is helpful when addressing customer queries or handling issues related to product quality or orders. Sellers can use it to thank buyers for their purchases and ask for feedback through product reviews.
Remember that Amazon keeps track of your response metrics when you use this system. Take some time to understand how these metrics are calculated so that you can maintain prompt responses. If you can’t check messages on Amazon or respond to them, you can disable the messaging system.
However, this will only deactivate the service for future purchases. You will still receive notifications from buyers who have previously purchased from you.
To enable the messaging center Amazon, you must first activate the service in your settings. Follow these steps to enable it:
Once you've completed these steps, you can access the Amazon Message Center and communicate with your customers efficiently.
Do you want to shift your business but don’t know how to cancel Amazon Seller Central account? Read our expert guide on this.
Before you start using the Amazon Message Center on the app, it's important to familiarize yourself with the guidelines. These guidelines outline what is acceptable and what is not for regular and proactive messages.
Download our Amazon Seller Guide Now!
You can generally include messages necessary to fulfill an order or respond to a customer's query. For example, you can reply to customers asking about product dimensions or inform them of any delay or stock availability issues.
Proactive messages can be sent within 30 days after an order is completed. Some reasons you may send proactive messages include sending an invoice, coordinating delivery for large items, requesting an honest review, or confirming custom product details.
When composing proactive messages, there are certain things you should avoid, including:
Failure to comply with the guidelines can suspend your privileges or your Amazon seller account.
Note: If your Amazon seller account is suspended then read our step-by-step guide on how to reinstate Amazon seller account and get your account back in a jiffy.
In this post, we’ve covered the Amazon message center and how to check your Amazon. You can immediately establish relationships with your consumers by learning where to access Amazon's message center. Always read customer messages, reply promptly, and treat problems professionally. You can increase revenue and develop a devoted clientele by strategically utilizing buyer-seller communications.
SwiftStart can help optimize your Amazon listings and supercharge your sales in a jiffy. Swift offers FREE 1 ASIN report (Amazon PPC audit), affordable Image stacking, A+ recharge, SEO Listing, and PPC services to enhance your product listing, visibility, and sales. Moreover, our Amazon Catalogue Course will help you become an experienced Amazon seller.
Also, if you want to streamline your brand's operations without hiring an agency, our 450+ Amazon SOPs Library is your solution. So, don't miss out on the opportunity. Contact us today and take the first step toward elevating your Amazon brand's CRO.
Join our social footprint for more Amazon insights and growth hacks. Become a part of our Facebook Amz Mastermind community and subscribe to our popular Amazon newsletter to stay updated with the latest Amazon news, tips, and growth hacks.
The Amazon Messaging Center can be accessed directly from the main Seller Central dashboard.
As an Amazon seller, you know how challenging it can be to stand out in a crowded marketplace. That's why it's important to take advantage of every opportunity to showcase your products and reach new customers. Amazon Lightning Deals are an exciting way to do just that! These limited-time promotions offer incredible discounts on your […]
Amazon relies on specific words (keywords) to ensure your items pop up in the correct search results. So, choosing the right backend keywords is a big deal when you want to make your Amazon listing stand out and grab the attention of more customers. Highlights Why We Wrote This? Our content aims to guide sellers […]
A well-organized Amazon Product Detail Page (PDP) gives shoppers the best and most important details about a product, no matter how many sellers sell it or where they buy it from. Key Highlights Why We Wrote This? We write this content so that Amazon sellers know the details of an Amazon product page and optimize […]
Complex vendor negotiations, lower control over products, higher costs, and tight pricing algorithms have caused several brands to question the 1P Vendor Model. Such a situation poses a serious question: Could transitioning from the 1P (Vendor Central) to 3P (Seller Central) be the solution for businesses? The move to Seller Central could be for you […]
What Is Amazon PPC Management? To thrive on Amazon, it's essential to go beyond relying solely on an organic search engine optimization strategy. Therefore, an Amazon PPC advertising agency is crucial to maintaining a competitive edge. Highlights Why We Wrote This? This content educates businesses, especially Amazon sellers, on the significance of employing an Amazon […]
Amazon partners with you no matter the way you choose to grow your brand on Amazon. There are various ways by which you can sell on this platform including Amazon 1P, 2P & 3P. In this blog we are discussing the two of them; Amazon 1p Vs 3p. 1P is handling everything on single and […]
STREAMLINING BUSINESS PROCESSES As a small business owner, you want to make sure that your processes are scalable. This means they can handle an increase in traffic and sales without stressing out the system or compromising customer satisfaction. The best way I've found how scale-up processes within any company was by looking at what worked […]
The accelerating growth of e-commerce is undeniable. The market leader, Amazon, has solidified its No 1 position this year with consumers becoming more and more inclined to purchase from them as compared to other sites. To stay ahead of the competition, it is crucial for brands on Amazon to maintain a competitive edge. The best […]
Looking to maximize your sales potential this Q4 on Amazon? With the holiday season approaching, sellers are gearing up for the year's most lucrative sales period. For Amazon sellers, mastering this season is a must. Whether avoiding stock shortages or dealing with Amazon's shifting inventory limits, staying on top of things this Q4 demands meticulous […]
Are you an aspiring Amazon seller looking to boost product reviews and increase sales on Amazon? Look no further than the Amazon Vine! This program unlocks a world of possibilities for Amazon sellers and enhances their chances of success in the competitive Amazon marketplace. However, if you're a newbie to this program, you might not […]