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    Solved! What to Do if Your Amazon Package Is Stolen | SwiftStart

    Amazon has become one of the most popular and convenient ways to shop online. With millions of packages delivered daily, it's no surprise that sometimes packages can go missing or get stolen. As a customer, it can be frustrating to wait for a package only to find out that it has been stolen or lost. However, the good news is that Amazon has a policy in place to protect customers from such situations.

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    In this blog post, we will guide you through how Amazon handles stolen packages and provide all the necessary information regarding does Amazon refunds stolen packages! So, whether you are a frequent Amazon shopper or a first-time user, this guide will help you navigate the process and ensure you receive the compensation you deserve.

    In this Guide, we'll discuss the following:

    • Amazon's policy on stolen packages
    • How to Report a Missing Package from a Third-Party Seller on Amazon
    • How to Submit a Stolen or Missing Package Claim to Amazon
    • Does Amazon Refund Stolen Packages
    • Additional Tips to Prevent Package Theft

    Amazon's Policy on Stolen Packages

    Amazon's Policy on Stolen Packages

    Amazon's policy on stolen packages is straightforward. If a package is marked as delivered, but the customer did not receive it, Amazon will investigate the situation and take appropriate action. This can include providing a refund or a replacement package.

    Amazon considers a package to be stolen if it is marked as delivered, but the customer did not receive it. If the package was not marked as delivered, it is considered lost in transit, and Amazon will take steps to locate the package or provide a refund or replacement.

    In some cases, Amazon may require additional information from the customer to process a refund or replacement. This can include a police report or other evidence of theft.

    How to Report a Missing Package from a Third-Party Seller on Amazon

    How to Report a Missing Package from a Third-Party Seller on Amazon

    If you ordered a package from a third-party seller on Amazon and it hasn't arrived, you can report it missing by following these steps:

    1. Log in to your Amazon account and go to "Your Orders."
    2. Find the order with the missing package and click on the "Amazon Pay" tab
    3. Click on "Details" next to the item that hasn't arrived
    4. Choose "Where's my stuff?" as the subcategory
    5. Enter your message to the seller and provide details about the missing package, including the order number, tracking information (if available), and the expected delivery date
    6. Click "Send" to send your message to the seller

    If you don't receive a response from the seller within a reasonable amount of time, you can file a claim with Amazon.

    Note: Amazon provides an added level of security for customers purchasing from third-party sellers through the A to Z Guarantee. This guarantee offers protection for purchases sold or fulfilled by third-party sellers, ensuring that customers receive the item they ordered in the expected condition or receive compensation if there are any issues.

    How to Submit a Stolen or Missing Package Claim to Amazon

    If you have purchased an item on Amazon and it hasn't arrived, and it was either stolen or has gone missing during shipment, you can submit a claim directly to Amazon for a refund or replacement. Here's how to do it:

    • Go to your Amazon account and click on "Your Orders."
    • Find the missing order and click on "Problem with the order."
    • Select "item hasn’t arrived" from the dropdown menu and click "Continue."
    • Amazon will ask you a few questions about the missing package. Answer them and click "Submit."
    • If you do not receive the package within the estimated delivery time, you can also request a refund or a replacement by clicking on "Request refund" or "Request replacement."

    It's important to note that Amazon FBA has a time frame for reporting stolen packages. Customers must report a stolen package within 90 days of the marked delivery date to be eligible for a refund or replacement.

    Does Amazon Refund Stolen Packages?

    Does Amazon Refund Stolen Packages?

    If you have had a package stolen or lost in transit, it can be a frustrating and stressful experience. Many customers wonder if Amazon will refund them for stolen packages. The short answer is yes, Amazon does have policies in place to handle stolen or lost packages, but the specifics depend on the circumstances of each case.

    Once a stolen package is reported, Amazon will investigate the situation and take appropriate action. This can include providing a refund or a replacement package.

    Depending on the situation, the refund or replacement process can take a few days to complete. Customers can check the status of their refund or replacement by going to their Amazon account and navigating to the "Your Orders" page. From there, they can see if a refund or replacement has been issued and the estimated delivery date.

    If a customer experiences any issues with the refund or replacement process, they can contact Amazon customer service for assistance.

    Additional Tips to Prevent Package Theft

    Tips to Prevent Package Theft

    While Amazon has policies in place to protect customers from stolen packages, there are additional steps you can take to help prevent package theft and ensure that your deliveries are safe and secure.

    1. Use Amazon Lockers: Amazon Lockers are a secure way to receive packages without the risk of theft. These lockers are available in various locations across the country and allow you to pick up your package at a convenient time.
    2. Use Amazon Key: Amazon Key is a service that allows Amazon to deliver packages inside your home or garage. This service requires a compatible smart lock and a security camera to ensure that deliveries are secure.
    3. Use a Package Receiving Service: If you live in an area where package theft is common, consider using a package-receiving service. These services allow you to have packages delivered to a secure location, such as a post office box or a local store.
    4. Request a Signature Confirmation: When placing an order, you can request a signature confirmation upon delivery. This ensures that the package is received by someone at the delivery address and not left unattended.
    5. Monitor Your Deliveries: Keep an eye on your tracking information and delivery notifications. If you notice any discrepancies or suspicious activity, report it to Amazon immediately.

    By taking these additional steps, you can help ensure that your packages are delivered safely and securely, reducing the risk of package theft.


    Amazon's policy on stolen packages is designed to protect customers from the frustration of having a package stolen. By following the steps outlined in this article, customers can report stolen packages, receive refunds or replacements, and take steps to prevent package theft in the future.

    It's important to note that customers must report stolen packages within 90 days of the marked delivery date to be eligible for an Amazon refund or replacement. Additionally, customers can take steps to prevent package theft by using Amazon lockers for package delivery or requesting a signature confirmation upon delivery.
    If you have experienced a stolen package, don't hesitate to report it to Amazon and take advantage of the company's policy on refunds and replacements. Also, don't forget to check out SwiftStartUP, a popular Amazon podcast for all the latest Amazon Marketplace news and tips. In case of any inconvenience, contact our Amazon marketing agency experts and we'll happily assist you.


    If you find this article helpful then join our social footprint for more Amazon insights and growth hacks. Become a part of our Amazon Facebook community group to stay updated with the latest Amazon news, tips, and tricks. Follow us on LinkedIn for expert guides and Amazon growth strategies. Our Amazon PPC experts are always available to answer any questions and provide personalized support. Check out our SwiftStartUP Amazon podcast for exclusive insights from experts and success stories from top Amazon sellers. Don't forget to claim your free Amazon account audit right now!

    Answers to All your Questions Regarding Does Amazon Refund Stolen Packages

    How much money will Amazon refund for stolen packages?

    The amount of money refunded for stolen packages may vary depending on the value of the item and the circumstances of the theft. Amazon may issue a full refund, partial refund, or replacement of the stolen package.

    Does Amazon investigate stolen packages?

    Yes, Amazon investigates stolen packages and may take action against those responsible, including filing a police report.

    Does Amazon punish you for too many returns?

    Amazon may restrict your account if you make too many returns, but there is no specific policy on how many returns are too many. However, if Amazon suspects that you are abusing their return policy, they may flag your account and prevent you from making further purchases.

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